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Terms and Conditions

Cancellation and Payment Policy for
Online Psychologist Australia

The cancellation policy at Online Psychologists Australia (OPA) aims to ensure equitable and fair access to our services for all clients.

If you fail to attend your appointment without providing adequate notice, you deprive another client of the opportunity to utilize that time slot.

We understand that unforeseen circumstances may arise beyond your control. In such cases, we will strive to address your situation promptly and fairly, provided you give us as much notice as possible.
 

Cancellation conditions are as follows:

  1. Cancellation by OPA: OPA reserves the right to cancel, postpone, reschedule events, or change venues or substitute service providers at its discretion. Such changes may occur due to unavailability or unforeseen circumstances. In these instances, no fees are payable.

  2. Cancellation by the client: Clients are entitled to cancel a confirmed event booking under the following terms: a) Refund requests for late cancellations must be made in writing. b) Late cancellations made within less than two business days of the event will incur a $100 cancellation fee, charged to the payment method provided. Similarly, if a client fails to attend an enrolled booking (no-show), a $100 fee will be charged to the client’s payment method.

  3. Late appointments: a) Clients will receive reminder messages via text message and/or email prior to their appointment. b) If a client arrives late for their appointment, the service provider will wait for fifteen (15) minutes before considering the appointment forfeited by the client. In such cases, the cancellation fee as outlined in subclause (2)(b) above will apply. c) If the client arrives within the initial fifteen (15) minutes from the start of the appointment, the appointment duration will be shortened by the amount of time the client was late. d) The service provider may, at their discretion, decide whether to wait longer than fifteen (15) minutes and whether to run the session to its full duration.


At Online Psychologist Australia, we are dedicated to providing our clients with exceptional service and seamless appointment scheduling. To facilitate this, we have implemented a pre-funding policy for all appointments.

  1. All appointments must be pre-funded at least two business days before the scheduled appointment date.

  2. Failure to pre-fund appointments within the specified timeframe may result in cancellation or rescheduling.


By agreeing to these terms and conditions, the client indemnifies and holds harmless Online Psychologists Australia and its associated service providers against any claims, loss, damage, injury, objections, or litigation arising from cancellations made under these terms and conditions.

 

This privacy policy (Privacy Policy) explains how Online Psychologists Australia Pty Ltd (ABN 12 640 023 749) and our related entities (Online Psychologists Australia, we, us or our) handle and manage your personal information we collect about you as a: psychologist, psychiatry practice, psychology practice, hospital or clinical staff (including general practitioners) or other medical/health professional (Clinician) using or interested in using our mental health software (Platform) and/or referring health information to us; patient of a Clinician or other medical and/or health practitioner using the Platform (Patient); visitor to our website accessible at the domain https://www.onlinepsychologist.com.au (Website) and/or subscriber to our newsletter (Visitor); and/or contracted service provider, business partner or health professional, medical specialist, hospital or clinical staff (Partner). We are bound by and adhere to the Privacy Act 1988 (Cth), relevant State Privacy Laws and the Australian Privacy Principles under that Act (Privacy Act) and this Privacy Policy. By subscribing to our newsletter, registering to use the Platform, visiting the Website, using any of our services or otherwise providing us with any personal information you agree that you are 18 years of age or older and consent to our collection, use, holding and disclosure of your personal information in accordance with and as set out in this Privacy Policy. If you are under 18 years of age, we will only permit you to use this Website and the Services if we receive the consent of your legal guardian and/or parent to you using this Website and the Services and agree to the Terms of Service on your behalf. We will keep all information you provide to us confidential and secure at all times. However, we may provide your confidential information to a third party in the following circumstances:
• if disclosure is required by Law or ordered by a court;
• if we identify or are advised of an imminent threat of harm to yourself or another person;
• if you (or your parent or legal guardian if you are under 18 years of age) have given express permission for us to discuss or provide your information to another person;
• if disclosure of your personal information is to that third party (e.g your GP) for a purpose which is directly related to the primary purpose for which your personal information was collected (e.g., if you decide to change psychologists, your clinical file comprising notes of and information regarding your sessions will be shared with the new psychologist as part of your clinical file. Your clinical records are kept confidential and are accessible only to authorised individuals involved in your care).

PROVIDING OTHER PEOPLE’S PERSONAL INFORMATION
If you (whether as a Referring Health Professional, which is defined below, or otherwise) provide us with the personal information (including sensitive information) of another individual (e.g., a Patient), you warrant that you have complied with your obligations under the Privacy Act and relevant State and Territory legislation relating to the collection and disclosure to us of personal information, sensitive information and health records and have obtained the individual’s prior consent: (i) for you to disclose such to us; and (ii) to our collection, holding, use and disclosure of their personal information in accordance with this Privacy Policy.

DEFINITIONS

All terms used in this Privacy Policy that are defined in the Privacy Act have the meanings given to them in the Privacy Act.

WHAT PERSONAL INFORMATION WE COLLECT, WHEN AND HOW

For Clinicians (including Referring Health Professionals) As a Clinician, we collect your personal information either: directly, when you supply, buy or register for products or services to or from us, request information about us or our products or services, refer a Patient or prospective Patient to us, provide feedback, respond to a survey, fill in a form or a request for services (including an application for an account with us), fill in a form on our Website (including a registration form to register as a Clinician) or otherwise provide it to us via the Website, over the phone, via email or in-person; or from your employer or another Clinician who registers you with us on your behalf. We may collect personal information about you such as your name, gender, date of birth and contact details (including your address, phone numbers and emails, whether personal or for work), credit card, bank account, provider number or other details to facilitate payments. For Patients If you are a Patient or prospective Patient, we may be provided with and thus collect personal information (including sensitive/health information) about you including physical, mental or psychological health or disability of you or your wishes about the provision of health services. The types of information collected can typically include (this list is not exhaustive): Contact details (name, address, telephone number, email address, next of kin). Age, date of birth, gender, marital status. Driver’s licence number, Medicare number. Medical history, medical notes, treatment records, images, photographs, family medical histories. Patient Reported Outcome Metrics (PROMs), Patient Reported Experience Metrics (PREMs) and other feedback you may supply.

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