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Frequently Asked Questions

How does online therapy work?

Seeing an online psychologist is easy.

Follow 3 steps to be matched with a trained psychologist who can help, wherever you are.

Step 1

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Contact us to be personally matched and booked with the right psychologist. Or, Book Online

Step 2

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Once the time that suits you best is confirmed, we'll send an appointment link directly to your email.

Step 3


Meet your warm and caring psychologist online for your first appointment.

What's the cost and how do the Medicare rebates work? 

Can I receive Medicare rebates for my sessions?

Yes. All Australians are now eligible to receive Medicare rebates for 10 sessions with a psychologist through telehealth, every year. 

What is the cost?

After your session, we process payment and also your Medicare Rebate (using your GP referral, also called a Mental Health Treatment Plan). 

Our session fees are:

  • $247.05 with a clinical psychologist. Medicare rebate is $137.05.

  • $218 with a general psychologist. Medicare rebate is $93.35.

If you're claiming via Private Health Insurance, your psychologist will send you an email with your receipt attached for claiming. 

How do I get a Mental Health Treatment Plan (MHTP)?

You’ll need to book an appointment with a GP so that they can organise a MHCP for you. Your GP may ask for a few details of you, including:

  • The name of your psychologist

  • The name of your psychologist’s practice: Online Psychologists Australia

  • Address of the practice (even though the sessions are online): PO Box 1267, Manly, NSW, 1655

  • The fax number: 03 5947 5074

Where and how will I have my psychology sessions?

You will have your session using an online platform called Zoom which allows people to have secure and private meetings over the internet.  Simply click on a link and you'll automatically be taken to your online psychologists "waiting room".

What do I do with my Mental Health Care Plan (MHCP)?

If you can receive a MHCP, please ask your GP's admin to send it either by fax to 03 5947 5074 or email (, prior to your appointment. Alternatively, please send us a scanned copy. 


How do I get my Medicare rebate?

Your psychologist will process your Medicare rebate for you after your session. Medicare then sends the funds into the bank account which you have linked to your Medicare number—this is usually done by Medicare within 24 hours.

Do I need to prepare anything for my first session in terms of what I want to speak about?

Not really. It can be helpful to come with broad ideas about what’s happening, but most people aren’t sure why they’re struggling with something, or there are so many things going on that it’s hard to make sense of it all! Don’t worry about that, it’s the job of a psychologist to help you make sense of what’s going on for you and to help put together an excellent map of your challenges and how to make things better.

What can I expect in therapy?

In order to get where you want to go, it’s essential to have a map. Your psychologist will help you create this map by making sense of your problems, figuring out what keeps them going, and will plan with you how to achieve your goals and improve your life.

Is it normal to feel a little nervous about starting therapy?

Absolutely! Therapy is one of the greatest gifts a person can give themselves - it literally aims to improve and change your life. But the first step of meeting your psychologist, sharing and making sense of what’s happening for you, can feel a little strange. Embrace it! You are practicing the definition of courage by pursuing something valuable that begins with a push. It becomes easier and enjoyable quickly - so congratulate yourself for the courage to get started.


If I have any more questions, what should I do? 

Please, don't hesitate to ask us anything at all!


We literally exist to help


You can reach us on:


1300 450 431

What people are saying about us

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Andrew, 28

"The privacy and comfort of having sessions online, but still face-to-face over Zoom made me feel so much more at ease. I was able to open-up much quicker and felt like I was making progress after just my first session."

Elizabeth, 41

"Being able to book in appointments that work around my schedule has been incredible. Speaking to Rob has had the most positive impact on my mental wellbeing given the isolation I experienced in 2020."

Georgia, 22

"The fact I was able to get medicare rebate on my sessions made the whole process so much easier. I've already recommended Online Psychologists Australia to a few friends that have been struggling lately.

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